TERMS AND CONDITIONS OF USE

Version 1.3 – Last updated: 07 April 2026

By downloading and using BarbApp, you agree to these Terms and Conditions. Please read them carefully before using our services. If you do not agree, do not use the application.

1. NATURE OF THE PLATFORM

BarbApp is a technological platform that connects barbering professionals with their clients for appointment scheduling and management.

Important: BarbApp is not a provider of beauty or barbering services, is not the employer of registered barbers, and is not responsible for the quality, hygiene, safety, or final result of services provided at physical establishments. The relationship established through BarbApp is solely between the Client and the Barber.

2. ELIGIBILITY

To use BarbApp you must:

• Be at least 13 years of age.
• Be at least 18 years of age to purchase a barber subscription.
• Provide accurate and truthful information during registration.
• Have legal capacity to enter into binding agreements in your jurisdiction.

3. APPOINTMENT MANAGEMENT AND BARBER AUTONOMY

• Right of Admission: Barbers have full autonomy to manage their schedule, including the right to block specific users if they detect sabotage behaviour, repeated no-shows, or misuse of the platform.
• Nature of Blocks: A barber's block prevents the user from booking future appointments with that professional but does not imply a global suspension of the user's account or financial penalties.
• Timezone Policy: All appointment times are displayed and managed in the barber's local timezone, regardless of the client's location. By booking an appointment, the client accepts the local time of the barbershop as the agreed time.

4. CANCELLATION POLICY AND FAIR PLAY

• Clients: Repeated cancellations are tracked. When the automatic penalty system is enabled by the barber, excessive cancellations may result in a temporary booking block with that professional. Penalty counters reset monthly.
• Barbers: Cancellations made less than 48 hours before the appointment may result in a negative punctuality rating affecting search visibility.
• No-Shows: Appointments not cancelled and not attended may be counted as cancellations at the barber's discretion.

5. RATING SYSTEM

After each completed appointment, clients may rate the barber on service quality and punctuality. These ratings are public and influence the barber's search visibility score. Ratings must be honest and based on genuine experience. Fraudulent, malicious, or coordinated rating manipulation is prohibited and may result in account suspension.

6. SUBSCRIPTIONS AND PAYMENTS

• Barbers: Access to advanced management features requires an active subscription. Subscriptions are billed through the official Google Play Store (Android) or Apple App Store (iOS) systems. BarbApp does not directly process payment information.
• Subscription Plans: Available plans and pricing are shown within the app and may vary by region.
• Trial Period: New barber accounts may be eligible for a trial period as displayed in the app at the time of registration.
• Renewal: Subscriptions renew automatically unless cancelled before the renewal date through the respective app store.
• Refunds: Refund requests must be submitted directly to the Google Play Store or Apple App Store, as they are the merchant of record for all transactions. BarbApp cannot process refunds directly.
• Expiry: Upon subscription expiry, barber features are blocked, but the barber account and historical data are retained. The user may resubscribe at any time.
• Clients: The use of BarbApp to book appointments is free of charge. BarbApp does not process payments for barbering services; those must be agreed and settled directly between the client and the professional at the physical establishment.

7. TERMS OF PURCHASE (COMPLIANCE)

Before completing a subscription purchase, users must accept these Terms and Conditions. Acceptance is recorded with a timestamp in our systems for legal compliance purposes.

Subscription purchases are subject to the terms of the applicable app store:

• Google Play Store Terms of Service
• Apple Media Services Terms and Conditions

8. USE OF EXTERNAL SOCIAL NETWORKS

BarbApp allows Barbers to optionally link their Instagram profile. When interacting with these links, users leave the BarbApp ecosystem and are subject to that social network's terms and conditions. BarbApp is not responsible for interactions or transactions occurring outside the application.

9. PROHIBITED CONDUCT

Users must not:

• Provide false or misleading information during registration or appointment booking.
• Manipulate, spam, or abuse the rating system.
• Attempt to circumvent blocking or penalty systems.
• Use the platform for any illegal purpose.
• Attempt to reverse-engineer, copy, or interfere with the technical infrastructure of the application.

Violation of these rules may result in permanent account suspension without prior notice.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, BarbApp and its developers shall not be liable for:

• Personal incidents, injuries, disputes, accidents, or damages occurring during the physical appointment at the barbershop.
• The quality, safety, or outcome of services provided by registered barbers.
• Loss of data due to force majeure or circumstances beyond our reasonable control.
• Indirect, incidental, or consequential damages arising from the use or inability to use the application.

Use of BarbApp implies acceptance that any claim regarding a physical service must be directed to the relevant professional or establishment.

11. INTELLECTUAL PROPERTY

All content, design, code, and branding of BarbApp are the exclusive property of the BarbApp team and are protected by applicable intellectual property laws. Users may not reproduce, distribute, or create derivative works without prior written consent.

12. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of Colombia. For users in other jurisdictions, mandatory local consumer protection laws may also apply and are not excluded by these Terms.

Any dispute arising from the use of BarbApp shall first be attempted to be resolved through direct communication with our support team at support@barbapp.co. If unresolved, disputes shall be subject to the jurisdiction of the competent courts of Colombia, without prejudice to mandatory local jurisdiction rules.

13. CHANGES TO THESE TERMS

We may update these Terms from time to time. When we do, we will update the version number and date at the top of this document and notify users through the app. Continued use of BarbApp after changes are published constitutes acceptance of the updated terms.

14. CONTACT

For any questions regarding these Terms and Conditions:

support@barbapp.co BarbApp Administrative Team — Colombia